Please ensure you have read and understand the following terms and conditions relating to all memberships and class passes:

1. Transaction fees:

All transactions will have a transaction fee of 2% - This is to cover our card surcharge fees and expenses.

2. Auto-renewing and payments:

- Memberships and packages are set to auto-renew unless instructed otherwise by the customer.

- Auto-renewal occurs at the end of the membership or class pass duration.

- You can contact us directly at admin@flowstudiogroup.com.au if you would like to cancel auto-renewal of your next pass or membership (please note this must be done before the next auto-renewal payment comes out).

- Payments will be charged to the rate of selected class pass or membership.

3. Payment decline:

- If your payment is declined we will make daily attempts for 3 days on until the transaction is successful. If we are unable to take payment your booking abilities and access to classes will be suspended temporarily.

4. refunds:

Class passes and memberships are non-refundable.

Exceptions can be made for medical reasons - a medical certificate is required to obtain your refund.

5. Bookings and cancellations:

- Use the momence app or our website to access bookings up to 14 days in advance.

- We will hold your spot for 10 minutes If you are late - if you are more than 10 minutes late your spot may be given away to someone else or you may be refused entry by the instructor.

- You can join our waitlist if a class is full and if a spot opens up you will be automatically added into the class.

- Ensure to remove yourself from the waitlist if you can no longer attend a class.

- If you are automatically added into a class and have forgotten that you were on the waitlist and do not show you will loose the class and no show/ late cancel fees will still apply.

- All bookings and cancellations can be done via the app

- If you cancel before 3 hours of the class you will receive a credit back for your class

- A $20 late cancel fee applies if you cancel a class within 3 hours of the class time.

- A $20 fee applies if you do not cancel and do not attend the class.

- No refunds on late fees or no show unless for medical reasons or unforeseen circumstances.

6. Liability:

- Flow studio is not responsible for lost, stolen or damaged personal property or belongings

- Class participants are voluntarily engaging in physical activity that may involve strenuous and difficult movements. It is up to the participant to be aware of the risks of injuries.

- Participants agree not to make any claims against Flow studio for property damage and or loss and or personal injury.